Your privacy is important to us. This Privacy Policy explains how GoFixLive LLC ("GoFixLive," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our platform.
We collect information you provide directly: name, email address, phone number, profile photos, and service descriptions. We also collect usage data including device information, IP addresses, and interaction patterns with our platform.
We use your information to: operate and improve the platform, facilitate connections between Customers and Contractors, process payments securely, send service-related communications, monitor application stability and diagnose errors, detect and prevent fraud, duplicate or abusive accounts, and enforce our policies, and ensure platform safety and security.
Your phone number and email are only shared with your matched Contractor or Customer after a bid is accepted and payment is completed. We share payment information with Stripe, our payment processor. We do not sell your personal information to third parties.
Live sessions use your device camera and microphone to transmit real-time video and audio between Customers and Contractors using Agora RTC, a third-party real-time communications provider. GoFixLive does not record or store live video or audio streams. Live video and audio connections are encrypted in transit. Video snapshots may be captured during a session to document job scope; these snapshots are stored securely and are accessible only to you and authorized participants in your job.
Payment processing is handled by Stripe. We do not store credit card numbers or sensitive financial data on our servers. Payment transaction records (amounts, dates, status) are retained for accounting and dispute resolution purposes.
We implement industry-standard security measures including encrypted data transmission (TLS), secure password hashing, and access controls. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your account information for as long as your account is active. Job history, match records, and payment records are retained for legal and business purposes. Upon account deletion, your personal profile data is removed from active use; however, certain records such as transaction history, legal agreements, and compliance-related data may be retained as required by law, for financial record-keeping, or for dispute resolution. You may request deletion of your account at any time through the platform settings.
You have the right to access, correct, or delete your personal information. You can update your profile information at any time through the platform. For data deletion requests, please contact our support team.
We use session cookies to maintain your login state. We do not use third-party tracking cookies or advertising trackers. Essential cookies are required for the platform to function properly.
GoFixLive uses the following third-party services that may process your personal data:
Each of these providers has their own privacy policy and data practices. By using GoFixLive, you acknowledge that your data may be shared with these providers to the extent necessary to deliver our services.
Customers: we use the service address you provide when posting a job to match you with nearby service providers. Address information is used to facilitate local service connections. We derive an approximate location from your IP address for security and fraud-prevention purposes.
Service providers (Contractors): when you are active and available to receive jobs, GoFixLive collects your device's real-time location (latitude and longitude) on a periodic basis (approximately every few minutes) using your device's location services. This is used to match you with nearby jobs, calculate distance to job sites, and display your availability. Location is collected only while you are active as a provider and while the app is in use; GoFixLive does not perform continuous background location tracking when you are offline. You can stop location collection at any time by going offline or by revoking location permission in your device settings, though doing so may prevent you from receiving nearby jobs.
GoFixLive is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a user under 18 has created an account, we will take steps to terminate the account and delete any associated data. If you believe a minor has registered on our platform, please contact us at support@gofixlive.com.
We send you communications necessary to operate the platform, including account verification, one-time security codes, bid and match updates, payment and receipt notices, and service alerts. These are delivered through one or more of the following channels:
GoFixLive currently sends transactional and service-related messages. If we introduce optional promotional or marketing messages in the future, we will provide a way to opt out.
After a completed job, Customers and Contractors may rate and review one another. Some reviews and ratings are public on the platform. In addition, we may collect private feedback — for example, feedback a Contractor provides about a Customer, or feedback that is not displayed publicly. Private feedback is used internally by GoFixLive to maintain quality and safety, inform matching and moderation decisions, and is not shown to the person being reviewed. Completion signatures you provide are recorded and stored (together with basic device information such as your browser/user-agent) for dispute resolution.
If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request access to and a copy of that information; to request correction of inaccurate information; to request deletion of your personal information (subject to legal and business retention exceptions described in Section 7); and to not be discriminated against for exercising these rights. GoFixLive does not sell or share your personal information for cross-context behavioral advertising, and we do not use third-party advertising trackers. To exercise any of these rights, contact us at support@gofixlive.com; we will verify your request before responding.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or an in-app notification. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy. The "Last updated" date at the top of this page reflects when the policy was most recently revised.
If you have any questions about this Privacy Policy or our data practices, please contact us at: support@gofixlive.com
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